FAQ's

We will ship across all odd/even highways throughout Ontario from Windsor to Niagara, Kitchener-Waterloo-Cambridge to the Greater Toronto Area, to Ottawa to Sudbury. We do not ship north of Sudbury at this time.

Letter mail, parcels, household moves, freight and large, bulky items. We do not ship prepared/fresh food or livestock at this time.

We carry insurance coverage of $2 million liability with up to $35,000 cargo loss recovery.

We are not responsible for damaged goods due to improper packaging/sealing of contents. We will ensure every effort is made to secure contents inside each vehicle with straps/blankets. We do have liability insurance in the event shipments are lost or stolen.

Urgent requests for same day shipping and delivery service or next day delivery must be submitted via the quote submission form, or you must contact us via phone. Any urgent shipments (outside of hours of operation) will be subject to extra charges.

Unfortunately we cannot change a shipping address mid-shipment. We can only accommodate minor information changes such as buzzer, unit or street numbers.

We offer same day delivery within the GTA and Golden Horseshoe. Urgent shipments are based on time of request, and rush hour. Ottawa & Windsor areas require at least 24 hours for shipping.

In instances where an expected shipment is delayed due to weather, an emergency, natural disaster or any other circumstance out of our control, your dedicated driver will contact you by phone to keep you up to date.

Yes! We currently use Zippykind delivery management software to efficiently manage shipments end to end. A tracking number will be emailed to you once your shipment request has been set up in our system.

Yes, our drivers will provide confirmation using the Zippykind platform. You will receive an email update when a driver has been assigned to your shipment, once they arrive and once the delivery is successful. Please let us know if you prefer contactless delivery and indicate whether you require a signature to confirm receipt of your shipment.

Yes, we operate 7 days a week and will deliver your packages on the weekends, with an average time window of between 10AM-6PM.

We will attempt to deliver your package at least 3 times (only if we are staying in the geographical area) otherwise we will make only one attempt. In this case, we will make sure to call you for more details/directions.

Yes, please indicate your shipping date on your quote request.

Yes, with a signature.

Not at this time.

Yes, however extra charges will apply.

Yes, our drivers will deliver a package and leave it unattended, only if they have deemed it safe to do so.