COVID-19 safety protocols in effect, see our FAQ's for more information

Sigma-Q Logistics Inc.
Sigma-Q Logistics Inc.
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FAQ's

COVID-19

How is COVID-19 impacting your overall business operations?

Is it safe to handle a package from a city where the virus was reported as active?

Is it safe to handle a package from a city where the virus was reported as active?

Business operations are not being impacted and we are operating as normal with enhanced COVID screening procedures for staff (sanitization of equipment and tools, temperature checks, masks are worn at all times with proper social distancing, and package delivery is done contactless).

Is it safe to handle a package from a city where the virus was reported as active?

Is it safe to handle a package from a city where the virus was reported as active?

Is it safe to handle a package from a city where the virus was reported as active?

We can pick up the package from any city as long as it has been kept packaged/unsealed and isolated for at least 1 day. Pickup instructions should be crystal clear to avoid unnecessary contact with persons or pets, etc.

How can I be sure that Sigma-Q employees I interact with are not actively infected with COVID-19?

How can I be sure that Sigma-Q employees I interact with are not actively infected with COVID-19?

How can I be sure that Sigma-Q employees I interact with are not actively infected with COVID-19?

Our drivers do not report to work if they have any symptoms, and must screen themselves well before starting a shift. 

What precautions and safety measures is Sigma-Q taking to protect staff and its customers?

How can I be sure that Sigma-Q employees I interact with are not actively infected with COVID-19?

How can I be sure that Sigma-Q employees I interact with are not actively infected with COVID-19?

We take all precautions and safety measures through our enhanced COVID-19 screening procedures, temperature checks, daily driver screening, and contact tracing - we are committed to everyone's safety and remaining compliant.

General Information

What areas do you ship to?

What type of insurance do you have?

What sort of shipments do you do?

We will ship across all odd/even highways throughout Ontario from Windsor to Niagara, Kitchener-Waterloo-Cambridge to the Greater Toronto Area, to Ottawa to Sudbury. We do not ship north of Sudbury at this time.

What sort of shipments do you do?

What type of insurance do you have?

What sort of shipments do you do?

Letter mail, parcels, household moves, freight and large, bulky items. We do not ship prepared/fresh food or livestock at this time.

What type of insurance do you have?

What type of insurance do you have?

Do you have a policy in place for damaged shipments?

We carry insurance coverage of $2 million liability with up to $35,000 cargo loss recovery.

Do you have a policy in place for damaged shipments?

If I need to change the shipping information mid-shipment, can I?

Do you have a policy in place for damaged shipments?

We are not responsible for damaged goods due to improper packaging/sealing of contents. We will ensure every effort is made to secure contents inside each vehicle with straps/blankets. We do have liability insurance in the event shipments are lost or stolen.

Do you offer urgent shipping?

If I need to change the shipping information mid-shipment, can I?

If I need to change the shipping information mid-shipment, can I?

Urgent requests for same day shipping and delivery service or next day delivery must be submitted via the quote submission form, or you must contact us via phone. Any urgent shipments (outside of hours of operation) will be subject to extra charges.

If I need to change the shipping information mid-shipment, can I?

If I need to change the shipping information mid-shipment, can I?

If I need to change the shipping information mid-shipment, can I?

Unfortunately we cannot change a shipping address mid-shipment. We can only accommodate minor information changes such as buzzer, unit or street numbers.

The Delivery Process

How long do shipments take to be delivered?

What happens to my shipment in bad weather or other unexpected conditions?

What happens to my shipment in bad weather or other unexpected conditions?

We offer same day delivery within the GTA and Golden Horseshoe. Urgent shipments are based on time of request, and rush hour. Ottawa & Windsor areas require at least 24 hours for shipping.

What happens to my shipment in bad weather or other unexpected conditions?

What happens to my shipment in bad weather or other unexpected conditions?

What happens to my shipment in bad weather or other unexpected conditions?

In instances where an expected shipment is delayed due to weather, an emergency, natural disaster or any other circumstance out of our control, your dedicated driver will contact you by phone to keep you up to date.

Do you provide tracking numbers for shipments?

What happens to my shipment in bad weather or other unexpected conditions?

Do you provide confirmation of delivery via email or SMS?

Yes! We currently use Zippykind delivery management software to efficiently manage shipments end to end. A tracking number will be emailed to you once your shipment request has been set up in our system.

Do you provide confirmation of delivery via email or SMS?

Do you provide confirmation of delivery via email or SMS?

Do you provide confirmation of delivery via email or SMS?

Yes, our drivers will provide confirmation using the Zippykind platform. You will receive an email update when a driver has been assigned to your shipment, once they arrive and once the delivery is successful. Please let us know if you prefer contactless delivery and indicate whether you require a signature to confirm receipt of your shipment.

Do you deliver packages over the weekend?

Do you provide confirmation of delivery via email or SMS?

How many times will you try to deliver my package?

Yes, we operate 7 days a week and will deliver your packages on the weekends, with an average time window of between 10AM-6PM.

How many times will you try to deliver my package?

Do you provide confirmation of delivery via email or SMS?

How many times will you try to deliver my package?

We will attempt to deliver your package at least 3 times (only if we are staying in the geographical area) otherwise we will make only one attempt. In this case, we will make sure to call you for more details/directions.

Can I schedule a shipment over a month from now?

Can I schedule a shipment over a month from now?

Can I schedule a shipment over a month from now?

Yes, please indicate your shipping date on your quote request.

Can someone else receive my shipment for me?

Can I schedule a shipment over a month from now?

Can I schedule a shipment over a month from now?

Yes, with a signature.

Do you deliver to PO Boxes?

Can I schedule a shipment over a month from now?

Do you deliver to PO Boxes?

Not at this time.

Can I cancel my shipment?

Do you utilize the 'Safe Drop' method?

Do you deliver to PO Boxes?

Yes, however extra charges will apply.

Do you utilize the 'Safe Drop' method?

Do you utilize the 'Safe Drop' method?

Do you utilize the 'Safe Drop' method?

Yes, our drivers will deliver a package and leave it unattended, only if they have deemed it safe to do so.


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